Returns
Use our returns portal for returns from:
Germany, Austria, France, Belgium, Netherlands, Sweden, Denmark, Luxembourg.
For returns from Switzerland, a return slip is already included.
You can return your goods to us within 30 days.
(For deliveries via freight forwarding, we do not offer free returns.)
How it works:
Returns Portal
Here you can register your return and receive a DHL label for shipping and a return slip. Please indicate in the returns portal how many parcels your return includes so that we can send you the correct number of DHL labels. You can either print the DHL labels and attach them to the parcels, or use the QR code.
Pack the items
Pack the items you want to return to us. Fill out the return slip and include it in the parcel.
find a DHL Shop
Take your parcel to a DHL shop of your choice.
Refund
As soon as your parcel has arrived, we will check the goods and refund the purchase amount. This may take a few days.
If your country is not listed, you can find more information on our FAQs page.